Frequently Asked Questions

We offer a range of different products to suit a wide variety of aquarium and aquaponics species. Please navigate to our products page to access our feed range applicable to your desired fish species. All nutritional information is available on the product information page to help you choose the right food for your fish. If you require some expert advice please contact us!

Recommendations:

• Keep diet changes to a minimum. When selecting a new diet try to keep the pellet size, characteristics (floating / sinking) and type (frozen, fresh, flake, pellet) as close to the original diet as possible.

• If your fish are skittish / shy consider a sinking pellet rather than floating.

• Keep the pellet size to 25% to 50% of the fishes mouth. We recommend a smaller pellet than larger if you are unsure, as you can always go up a size!

• When moving up a pellet size, keep in mind the size change. A change from 1mm to 2mm pellet may not seem like a large move, but you are doubling the pellet size! We recommend mixing pellets when you move to the next size up.

• Slowly introduce diet changes to your fish. Please don’t rush, it’s better to slowly introduce new diets to your fish until you are satisfied they can happily accept the new food.

Simply navigate to our products page and choose the desired pellet type, size and quantity depending upon the species of fish you keep.

Add the product to your cart and then checkout.

Payment can be made through Paypal, Credit Card (Visa and Mastercard), Google Pay or Afterpay.

If you have any issues please contact us.

We offer FAST FREE fully tracked shipping Australia wide on all of our products. Retail orders are sent within 48 hours of cleared payment (Monday to Friday).

We ship all our orders with Australia Post and bulky items typically over 10kg by Team Global Express. It generally takes between 7 to 14 days to arrive. Bulky items typically takes additional time to arrive usually between 10 to 21 days.

All orders come with postage tracking. If an order is delayed or has not arrived please contact us. We are more than happy to resolve any issues and offer replacements or refunds for damaged or lost items.

PLEASE NOTE: Orders may take additional time due to COVID-19 and natural disasters which can delay some items. Please contact us for your tracking details if it exceeds these estimated delivery times.

We are happy to accept return of items that were incorrectly purchased or change of mind.

Please note the following:

• Return items must be in their original packaging, un-opened and in the same condition as when you received them. Customers will be responsible for the returning the item at their own cost to us (covering all return postage costs).

• Returns must be made within 30 days of receiving your order.

• Once the item has been returned, customers will be entitled to a partial refund which deducts the cost of shipping the order to the customer from the total amount.

• Damaged or orders incorrectly filled by us will not have to be returned to us for a refund, customers will be entitled to a full refund.

• Customers are not entitled to a refund for fish not consuming the food. Unless the item is damaged or defective.

Special custom orders can be arranged. We are able to offer custom pellet sizes and any quantity based on your needs. We are flexible on our packaging and can pack to any quantity. Just send us a message via our contact page.

Please note:

• Custom orders may take up to 3-4 weeks to manufacture and deliver.

• Custom pellet sizes can only be arranged for bulk quantities to justify production.

Yes. We supply our fish food to all ABN / ACN registered businesses. We also offer wholesale pricing to ABN registered fish breeders / farms. Minimum order quantities apply and a wholesale account is subject to meeting our wholesale requirements and policy.

An account can be made through our wholesale page.

Enquiries must contain:

• Business name

• Contact name / number

• ABN / ACN

• Business type (farm, retail, breeder, zoo etc)

• Estimated feed volumes

• Location (shipping address)

• Contact Number

• Any other relevant information

Here at Frenzy Fish Feeds we are always looking to support other fish enthusiasts and help grow the aquarium hobby. We offer sponsorship arrangements and special deals to the following parties:

• Aquarium clubs and groups

• Schools and education groups

• Individuals who have an online presence (YouTube, Facebook, Instagram etc)

• Conservation groups

Sponsorship enquires can be made by filling out the contact form below or visiting our review page for more information

Our products can contain:

• Marine ingredients such as fish meal and fish oil from wild-caught fish and trimmings resulting from fish processing for human consumption. Fish meal and oil sources include sardine, herring, anchovy, mackerel and tuna. Our pellets also contain crustacean meal (Antarctic krill) and microalgae oil.

• Land-animal by-products such as poultry oil and meal and pork meal.

• Vegetable/grain ingredients such as horsebeans, legume protein, lupin protein, soy protein, wheat, wheat gluten and maize gluten.

• Micro-ingredients: vitamins, minerals and astaxanthin.

Our range of fish pellets are safe for aquaponics use. Therefore, you can feed these pellets to fish that you intend to consume.

For further information check out our About page.

We are more than happy to resolve any issues with missing or misplaced items. Please contact us immediately so we can resolve any issues if you believe your item has been lost.

Please note: Items may take up to 7-14 working days after payment has been cleared to arrive. For bulky items sent by Team Global Express please expect 10 – 21 days for delivery. If the item hasn’t arrived after this time please contact us for additional tracking information.

We stock a wide variety of other fish food such as live feeds, freeze dried products (mealworms, crickets, black soldier fly larvae), algae wafers and flakes. These products are subject to availability with our pellets being our core product. If there is a type of food you would like us to stock please let us know. We are always looking to manufacture or stocking new products where possible.

In the rare occurrence that your fish won’t eat the pellets, the following information may help the transition.

• Your fish can sometimes take longer to adjust to changes in their diet. Especially changes in size, or type of feed. Eg: sinking to floating or frozen, live, fresh or flake to a pellet. We advise taking your time, and slowly introducing changes to your fishes diet.

• We recommend: Mixing your new pellets in with the original food. A good rule of thumb is 10% of the new pellets, to 90% of the old diet. You can slowly change the percentages to wean them completely onto the new diet, over the following weeks. Eg: every week change by 10%, or depending on how they take to the pellets. Remember to continue to feed the pellets, even if they are uneaten. Remove any uneaten pellets after you have finished feeding.

• Keep changes to the minimum. When selecting a pellet, try to aim to keep the characteristics of the pellet similar to their old diet. Sometimes fish may not associate a new diet as a food source if suddenly the pellet is larger / smaller or now floats rather than sink. Similarly if you were feeding a flake diet, and swap to a pellet overnight fish may simply not associate it as food.

• As a last resort you can fast your fish to accepting the new pellets. Completely holding off from feeding the original diet, and only feeding the new pellets until they accept them. Or not feeding at all for a number of days, and introducing the pellets when hungry. Be mindful when perusing this options as you don’t want to starve your fish.

• Remember always remove uneaten pellets from the tank when weaning fish after finished feeding.